Initial purchase process was straight forward and Tony from Mandurah was a pleasure to deal with. Few delays with installation and then massive issues on dig day! The contractor used was aggressive and threatening and the additional variations to the digging were blown way over the top and he refused to provide any receipts for the additional charges. Of course site supervisor was not contactable. Hole was completed and the pool was supposed to be dropped that afternoon and it never arrived. No temporary fencing was installed and it didnt until we threatened reporting it to WorkSafe about 4-5 days. There was limited communication for the next 3 weeks with empty promises to reschedule the drop. Finally the shell was dropped in and the pool installer was James! Honestly could not ask for a better person to do it. He absolutely stopped at nothing to get it in. One of the lights broke while being craned in and he had a new one delivered within a few hours. He had the pool almost entirely installed and pencilled in by the end of the day despite delays in having to prep the hole to actually receive the pool. We can not thank James enough! He saved the relationship. Since pool handover we’ve heard very little from them and still waiting on final invoice and our pool blanket. The pool itself is wonderful. We are very happy with the quality of the equipment and the pool, the size etc. Its a mineral pool and we are very happy with that setup. We just advise to be weary of the “hidden” costs that sneak up on dig day.